Consumer Research Consumers
Members of the AFA strive to provide the highest quality, professional service to their consumers. We have provided you with some very general information on this website but we strongly recommend that if you need financial advice you seek the services of an adviser who belongs to the AFA.
Women, Saving and Superannuation - a research project by Security4Women (S4W)
Women have specific financial needs in relation to savings and superannuation. This research project uncovers some fascinating findings on a range of issues including retirement income, financial literacy, education about saving and investing, and superannuation itself. Click here to download the report in pdf format.
Taking charge of your money - Scams: recognising and avoiding them
Learn how to recognise a financial con before you become the victim of one. Click here to download (PDF file 93KB) an address by Professor Berna Collier, ASIC Commissioner, to the Australian Investors Association and the Courier-Mail Seminar, Brisbane, 19 November 2005.
Complaints Resolution
It is important to try and resolve any complaints you have regarding a service provided to you by a financial adviser. If you and the adviser have been unable to satisfactorily deal with an issue you can contact the Financial Industry Complaints Service (FICS) for further advice.
Upon contacting the FICS you will be asked about the nature of your complaint and advised if FICS is able to assist you. If the FICS is able to help you with your complaint, you will be asked to complete a complaints form and will then be taken through a three step resolution process. There is no cost for this service.
For further information about FICS and the service they provide phone 1300 780 808 or visit www.fics.asn.au.
Financial Tips and safety checks
ASIC has more advice and tips fASIC about how to protect your money. Click here to go to ASIC's financial tips and safety checks website (FIDO).
National Information Centre on Retirement Investments
Investing for your retirement? You should visit The National Information Centre on Retirement Investments (NICRI). This is a free, independent and confidential service that aims to provide up to date independent information to assist people in making the best possible investment decisions they can. For further information about NICRI visit www.nicri.org.au.
