AFA Annual Complaints Report for FY 2016-17

AFA Complaints Register

The tables below represent the statistics with respect to complaints received and investigated by the AFA during the financial year from 1 July 2016 to 30 June 2017.

Complaint Status

2016/17 FY

Open Complaints as at 1 July 2016

6

New complaints received between 1 July 2016 and 30 June 2017

12

Complaints resolved

12

Complaints closed (as unable to action)

3

Open Complaints as at 30 June 2017

3


Type of Complaints Received

The below table records the type of complaints received by the AFA about AFA members between 1 July 2016 and 30 June 2017.

Type of Complaint

2016/17 FY

Breach of the AFA Code of Conduct

1

Conduct discreditable to, against the interests of, or brings disrepute to the AFA

1

Failure to act in the best interests of the client

3

Failure to observe proper standards of professional 
care, skill and competence

2

Failure to provide an agreed service

1

Inappropriate conduct

2

Misconduct determined by another body

2

Total

12

 

Action Taken by the AFA 

The below table records the action taken by the AFA against AFA members between 1 July 2016 and 30 June 2017 as a result of resolved complaints.  This includes complaints received during the 2016/17 financial year as well as complaints that were open as at 30 June 2016.  

 Action Type

2016/17 FY

Cancellation of membership

0

Suspension of membership

2

Reprimanded

2

No action required

8

Total

12