To receive a CPD certificate you must watch the webinar on demand and then answer the CPD Quiz. CPD certificates are issued after the 15th of each month.
Financial Advisers will soon be scrutinised by ASIC on how they identify, record and deal with complaints. The new regulatory guidance (RG 271) becomes enforceable on 5 October. It will involve a far more proactive management approach that serves to build data.
Compliance is a ‘must’ thanks to quite a few standards that come with the force of law. Whether you have one complaint a year or one thousand, ASIC will require AFSL holders to be able to quickly “resource up”.
This webinar session will show participants how to manage the new requirements in a cost-effective way. It will cover the key changes and focus on the practicalities of operationalising compliance.
We will also demonstrate a simple tech solution as an add-on capability to reinforce existing procedures and help meet the tightened standards.
The FASEA exam has been one of the biggest challenges for the financial advice profession. The AFA is committed to helping our members get through the exam. There are a lot of resources available to help advisers and there are a number of providers who are keen to help. We are bringing together in one webinar some of the leading sources of help, to let those who are still working through the Exam challenge, know what is available. In this session we will reflect upon issues related to understanding the core knowledge requirements and good exam technique. We understand, there are many reasons why advisers may be struggling with the exam, including a lack of exam technique and difficulties in dealing with anxiety and stress related to sitting an exam. Our panel of experts will discuss what they are doing and answer questions to help support anyone who may be struggling to pass the exam or for those who are yet to sit the exam. Financial advisers provide a critical service to their clients, and we want to assist as many as possible to continue to provide this important service.
Expert Panel:
Amelia Constantinidis – Standards Director FASEA
Brian Knight – CEO Kaplan Professional
David Glen – National Technical Manager, TAL Risk Academy
Conrad Gilbert – The Knowledge Shop
There are unique challenges when advising on risk insurance as underwriting often requires highly sensitive personal information. This session looks at a series of legal cases involving TPD and Trauma life insurance claimants and discusses the implications regarding duty of disclosure/duty to take reasonable care at underwriting, fraudulent claims, and the impact of product definitions.
Last year, financial advisers participated in the first-ever national study into their wellbeing and mental health. The study, conducted by Dr Adam Fraser and Deakin University with AIA Australia as proud sponsors, found that financial advisers are under a significant amount of pressure to be able to provide Australians with the right advice.
Dr Adam Fraser is a renowned speaker and is here to share the findings uncovered in ‘The Wellbeing of Financial Advisers in Australia Report 2021’ and learn more about the ‘Thrivers’. Thrivers are those who successfully navigate their environment, strengthening their wellbeing and mental health, providing a ‘blueprint’ to guide best practice moving forward.
AFA Acting CEO Phil Anderson will outline the Governments proposal for a new Single Disciplinary Body for financial advisers and explain the likely impact on the adviser profession and the consequences for FASEA and the FASEA Standards. Phil will also brief members on the new breach reporting and reference checking regimes that are due to commence from October 2021. There is an important level of interdependency between the Single Disciplinary Body, Breach Reporting and reference checking that Phil will explain. Phil will also provide an update on the status with the FASEA Code of Ethics and address some of the outstanding Code issues and the most relevant implications for financial advisers.
Sadly, financial abuse is becoming increasingly more visible on a global scale. It can occur irrespective of socio-economic category, level of education, race, sex or ethnicity.
Every day there are people suffering from financial abuse, often with very little knowledge of where to go for much-needed support.
As advising professionals you are perfectly placed to spot and potentially eradicate these threats by simply being more aware of the signs and the support that you can provide.
As the creator of the Financial Abuse Specialist™ – Certified programme, Michelle is delighted to share with you the essential top 10 insights on how to spot the signs, and then support your clients and those you know who may have fallen victim to economic abuse/coercive control.
With the convenience of technology and flexible working arrangements are your business practices ensuring you are managing your digital risks appropriately? “Cyber resilience” is something that all business owners and their team need to actively contribute to – do you know the role you play? It is not as complicated as you think and there are simple tips you can implement straight away.
Join our panel to get a better understanding of the landscape plus work through practical examples and tips to protect your business.
Russell is a risk insurance legend, financial advice doyen, and long-standing AFA member. Our AFA community has benefited from many of Russell’s learnings over the years. In this incredibly special interview where Russell will share business lessons and practical tips and tricks. We will delve into never-before shared personal and business perspectives, Russell’s pearls of wisdom on communication skills and business acumen and the future of financial advice.
This is a live discussion where we will be speaking to advisers that have been through the process of changing their pricing and servicing process to keep in line with the industry changes and the increased cost to provide comprehensive advice.
You will hear from 3 advisers how they went about their change process, what worked and what hurdles did they have to cross. How this impacted their current clients and was there any fallout. You should by the end of it have a clearer picture about how to go about changing your pricing structure and have the confidence to jump in and update your advice pricing and servicing in this new world.
With Increasing compliance, regulation and study, means that advisers now need to be more efficient than ever before. Many people are working on how to run more efficient “business processes” which is a great start, but most don’t realise that with a basic understanding of neuroscience, and some easy to implement tools, you can increase the efficiency of your “human processes”.
AFA has partnered with Next Evolution Performance to bring you an interactive webinar that will help you to understand cognitive energy, why it’s important for your business profitability, and a few quick tips to get you started.
If you are keen to get more done in less time with less wasted effort, this session is for you.
Phil Anderson will present a detailed breakdown of the changes that will be required to implement the three key components of the Financial Sector Reform (Hayne Royal Commission Response No. 2) Bill 2020, that is due to commence from 1 July 2021, including:
• Annual Renewal – Contents of the New FDS, Timeframes, Consent forms, other obligations and Transition Arrangements.
• Disclosure of lack of independence
• New rules on charging advice fees from superannuation accounts.
This Bill addresses key Royal Commission recommendations and now that it has been passed in the Parliament and is the law, it is important that we look at the requirements in detail. Phil will also discuss the guidance and templates recently issued by ASIC.
Want to know how behavioural insights can be leveraged to increase your client engagement and retention?
Join us for this valuable webinar from Dr Campbell Heggen from Deakin University, who will explore how an understanding of behavioural insights can help you in your business.
There are numerous factors that influence the decisions that people make. You’ll be introduced to two key behavioural design frameworks which you can use to identify and mitigate frictions in the financial planning process. And help design your conversations and business processes for behavioural changes.
Join us for study tips & tricks with Diana and Nancy from TAFE NSW. This useful webinar is designed to provide you with study preparation techniques to assist you with your time management for study planning and exam preparation techniques especially useful for those who may be returning to study.
Diana and Nancy will also provide guidance on how to prepare for the FASEA exam including useful tips to help you prepare before the exam and during the actual exam to help boost your confidence.
Australia’s aging population means more people are over 65 that ever before. Where will they all live? Stay in their own home, downsize to something smaller or move into a retirement community.
With an increasing focus on retirement community living, we’ve gathered a group of financial, aged care and retirement community experts to answer all your questions:
– Retirement living vs aged care – what are the differences (funding, financials and customers)
– What are the costs? – ingoing, ongoing and outgoing
– Pension implications for your clients
– Overview of Retirement Village structure and regulation
– Benefits of investing in a lifestyle
– Costs and exit implications – future planning for your clients
As a valued member of the AFA we invite you to join us for an online update on:
• What’s happening at the AFA
• Key policy & regulatory changes impacting you and your business including:
o Annual renewals
o Claims handling
o Superannuation fees
o Breach reporting
o Single disciplinary body
o Access and affordability of financial advice
• Life Insurance review
• AFA member opportunities to connect and collaborate.
One of the advantages of being am AFA member is access to AFA’s network of advice professionals through the AFA Mentoring program. Aspirants gain the opportunity to connect with an experienced AFA adviser as their professional mentor. Mentors are AFA advisers who have experience, insight and practical knowhow that aspirants benefit from greatly. AFA mentors have often benefited from having an experienced mentor themselves, and as a way of giving back to the profession, commit their time willingly to assist the next generation of advice professionals.
Practical insights and information from Shail Singh who is an Australian Financial Complaints Authority Ombudsman. Shail steps through the AFCA Process, he also covers current complaint statistics up to 30 September 2020 and shares examples of typical advice disputes.
At least two case studies are showcased that relate to retail and wholesale clients and there is a discussion on the FASEA Code of Ethics, as it stands at the present time. Watch this informative webinar and take away AFCA’s top 10 tips.
Established in 1946, the AFA is Australia’s longest-standing association representing financial advice professionals and the value of advice.
We empower financial advice professionals to transform the lives of Australians through quality financial advice.
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