Public

2017-18 Complaints Report

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AFA Complaints Register

The tables below represent the statistics with respect to complaints received and investigated by the AFA during the financial year from 1 July 2017 to 30 June 2018.

Complaint Status

2017/18 FY

Open Complaints as at 1 July 2017

3

New complaints received between 1 July 2017 and 30 June 2018

6

Complaints resolved

2

Complaints closed (as unable to action)

2

Open Complaints as at 30 June 2018

5


Type of Complaints Received

The below table records the type of complaints received by the AFA about AFA members between 1 July 2017 and 30 June 2018.

Type of Complaint

2017/18 FY

Conduct discreditable to, against the interests of, or brings disrepute to the AFA

2

Failure to observe proper standards of professional 
care, skill and competence

2

Inappropriate conduct

1

Failure to provide service

1

Total

6

 

 

Action Taken by the AFA 

The below table records the action taken by the AFA against AFA members between 1 July 2017 and 30 June 2018 as a result of resolved complaints.  This includes complaints received during the 2017/18 financial year as well as complaints that were open as at 30 June 2017.  

 Action Type

2017/18 FY

Cancellation of membership

0

Suspension of membership

0

Reprimanded

1

No action required

3

Total

4